The Process at a Glance
- 1. Email us – model, problem, photos and your country
- 2. Get our reply – first advice and instructions for sending
- 3. Pack and ship – the machine travels to our Budapest workshop
- 4. Condition assessment – we check the whole machine
- 5. Individual quote – you approve before any work starts
- 6. Repair and test – using parts from our own stock
- 7. Return – your machine comes back ready to use
Step 1 – Email Us With the Details
Everything starts with an email to info@prosharpservice.com. Our team communicates in English, and email works best: you can write in your own time, attach photos and videos, and you will have the whole conversation in writing – useful when a machine travels across borders.
Please include:
- Your machine model – AS2001 Allpro-SC or AS1001 Portable-SC – and the serial number if you have it
- What the problem is – what you notice, when it started and whether it is getting worse
- Photos or a short video – of the machine, the affected area and, if relevant, a sharpened blade
- What you would like – a repair, a full service or maintenance
- Your country and city – so we can advise on shipping
- Any deadline – for example the start of the season or an important tournament
Don’t worry if you can’t describe the problem technically. Tell us what you see and hear – that is what we need.
Step 2 – Our Reply and First Advice
We read your description, look at your photos and reply with our first assessment and the next steps. Sometimes the problem is clear enough that a spare part alone will solve it – then you may not need to send the machine at all, and we can send you the part instead. ProSharp spare parts
If the machine needs to come to our workshop, we confirm the delivery address and explain how to pack and send it. Please wait for our reply before shipping, so we know your machine is coming and can match it to your request when it arrives.
Step 3 – Pack and Ship Your Machine
How to pack your sharpener safely
Good packing protects your machine and avoids transport damage. We recommend:
- Clean the machine and remove loose grinding dust before packing
- Disconnect and secure the cable so it cannot pull on the plug during transport
- Use the original box or transport case if you still have it – especially for the portable AS1001
- Otherwise use a sturdy box with plenty of padding on all sides, so the machine cannot move
- Protect sensitive parts such as the skate holder and covers with extra padding
- Remove or secure loose accessories, and tell us what you have included
- Add a note inside the box with your name, email, machine model and a short description of the problem
- Take photos of the packed machine before you close the box – useful in case of transport damage
Shipping options
Sharpeners can be sent by courier or parcel service; larger stationary machines may travel on a small pallet. We will explain the options for your country and machine when we reply to your email.
We recommend a tracked and insured shipment, so you can follow your machine and are covered if anything happens on the way.
Customers in and around Budapest
If you are nearby, you are welcome to bring the machine to our workshop at Nefelejcs utca 16., 1161 Budapest, and collect it after the repair. Please contact us first to agree on a time.
Step 4 – Condition Assessment
When your machine arrives, we let you know and our technicians carry out a thorough condition assessment. We don’t only look at the problem you described: we check the machine as a whole – grinding unit, skate holder and alignment, drive, dust extraction and electrical components.
Why the whole machine? Because one worn part often puts strain on others, and a repair that ignores the rest of the machine is a repair you would need again soon. For a machine that has travelled across Europe, it also makes sense to fix everything important in one go.
Step 5 – Your Individual Quote
Based on the assessment, you receive an individual price offer by email. It explains:
- What we found
- What we recommend repairing or replacing – and why
- What can wait, if something is worn but not yet critical
- The price of the work and parts
- The estimated time until the machine is ready to be returned
No work starts without your approval. You can approve the full quote, choose only the most urgent items, or ask us questions first. If you decide not to go ahead, we will tell you how the machine is returned.
Step 6 – Repair, Service and Testing
After your approval, our technicians carry out the work. Because we keep our own supply of spare parts, the repair can usually start straight away – there is no waiting for parts to be ordered and delivered.
Before the machine leaves the workshop, we test it to make sure it works as it should. If you asked for a full service, the machine is also cleaned, checked and adjusted throughout. You can read more about what our repairs and full service include here: Repair and full service
Step 7 – Payment and Return
When the work is complete, we let you know and send the invoice. Payment terms and methods are explained in the quote. The machine is then carefully packed and sent back to you – or ready for collection if you are in Budapest.
When it arrives, unpack it, set it up on a stable surface and sharpen a test blade before you start working. If anything is unclear, just email us.
Sending Several Machines?
Clubs, rink operators and shop chains often have more than one ProSharp machine. You can send them together or one after another – whatever suits your schedule. Sending them together saves on shipping and lets us plan the work in one go; sending them one at a time means you always have a working sharpener. Tell us how many machines you have and when you can do without them, and we will help you choose the best approach.
What If Something Is Damaged in Transport?
With careful packing, transport damage is rare – but it is good to be prepared. That is why we recommend a tracked and insured shipment and photos of the packed machine before sending. When your machine arrives, we check the packaging and the machine, and if we see transport damage, we tell you straight away and document it with photos, so you can make a claim with the carrier. We take the same care when packing your machine for the return trip.
Communication – in English, by Email
Our team speaks English. For customers outside Hungary, email is the most reliable way to work with us:
- You can describe the problem calmly, in your own time
- Photos and videos can be attached directly
- The quote, the approval and all agreed details are in writing
- Nothing gets lost in translation on a phone call
You are also welcome to call us on +36 20 932 4212, but please follow up important details by email.
Planning Around Your Season
Shipping adds time, so planning ahead pays off. The best moment to send a machine for service is when you can manage without it – in the off-season, or a few weeks before the season starts. Clubs with several machines often send them one at a time, so a sharpener is always available.
If something breaks in the middle of the season, tell us about any deadline in your first email. We will do our best to plan the assessment, quote and return around it.
Is It Worth Sending a Machine to Budapest?
Our foreign customers keep coming back because the combination works:
- Specialist work – the AS2001 and AS1001 are what we work on every day
- Certified ProSharp repairer with more than 20 years of experience
- Original parts from our own stock – faster repairs
- Transparent quote – you know the price before any work starts
- Often more affordable than manufacturer service in your own country, even with shipping
Want to know more about the machines we service? ProSharp AS2001 and AS1001
Sending Your Machine – FAQ
Do I need to contact you before sending my machine?
Yes, please. Email us first with your machine model, a description of the problem and your country. We will confirm the next steps and the delivery address, so your machine is expected when it arrives.
Who arranges the shipping?
Contact us before sending, and we will explain the shipping options for your country.
Will I know when my machine has arrived?
Yes. We let you know when your machine has arrived at our workshop and when the condition assessment is done.
How long does the whole process take?
It depends on the shipping distance and the repair needed. We give you an estimate with the quote.
More questions and answers: All frequently asked questions
Ready to Start?
Send us an email with your machine model, a description of the problem, a few photos and your country. We will reply with first advice and the next steps.
Hockey World Kft. · H-1161 Budapest, Nefelejcs utca 16. · +36 20 932 4212 · info@prosharpservice.com